Defining a quality user experience in collaboration with engineers

[Original video] The user experience (UX) of a product or service is a critical factor in its success. It is not something that can be achieved in a vacuum, however, and requires collaboration between design and engineering teams. In this video, we explore the areas of ownership and collaboration between design and engineering when it comes to defining a quality UX.

Areas of ownership

Design and engineering have distinct areas of ownership when it comes to defining a quality UX. On the far left and far right are some areas of ownership for either party, though this is not a comprehensive list:

Design:

• Reusability

• Safety

• Fault tolerance

• Measurability

Engineering:

• Reusability

• Safety

• Fault tolerance

• Instrumenting surfaces

Areas of collaboration

In addition to the areas of ownership, there are also areas of collaboration between design and engineering when it comes to defining a quality UX. These include:

• Reusability: Designers and engineers should work together to create a design system that allows for rapid prototyping and efficient delivery and deployment.

• Safety: Designers and engineers should collaborate to ensure that customer information is kept safe and that customers are aware of how their data is being used and have the ability to control it.

• Fault tolerance: Designers and engineers should work together to reduce fear, uncertainty, and doubt when something goes wrong in a system, so as not to lose the customer's trust in the product.

• Measurability: Designers and engineers should collaborate to ensure that surfaces are instrumented so that analytics can be gathered and used to inform design decisions.

Conclusion

Design and engineering teams must work together to define a quality UX. By collaborating on areas such as reusability, safety, fault tolerance, and measurability, they can ensure that the product or service meets the highest standards of quality.